Support Explanation FAQ's Our customers most frequently asked questions, and their answers! Network Information Our network connectivity information, such as current speeds and bandwidth usage! Pre-Sales Support Have a question before you make your purchase? Send us an email! HelpDesk Existing users can fill out a trouble ticket if they have any problems at all with their account. You have a guaranteed response time of 24hrs or less! Server Statistics Information about our email, web and other servers! AUP Acceptable Use Policy for Hawksites.com TOS Terms of Service for Hawksites.com Server Stats Webserver: Running FTP Server: Running MySQL: Running SSH: Running Mail Server: Running cPanel: Running

FAQ's Sales and General Questions FTP Questions MySQL Questions Perl and CGI Questions cPanel Questions E-Mail Questions Script (PHP) Questions DNS Questions

Sales and General Questions

Q: Are there any separate charges for listed features such as PHP, Perl and Webmail or are they included in the plans?
A: No, there are no seperate charges for these features. They are included in all of our packages.

Q: Are there any setup fees?
A: There is a small setup fee on all packages but only if they are purchased monthly. When purchased yearly, the setup fee is waived.

Q: How long does it take before my account is set up?
A: Your account should be setup within 24 hours of your request.

Q: I signed up more than 24 hours and I still havent heard from you about my account. What should I do?
A: If your account has not been setup within 24 hours, please contact the sales department and they will get back to you as soon as possible.

Q: How can I protect one of my online directories?
A: Login to your control panel and click Web Protect in the Site-Management category of the index page. Then just click the directory you wish to protect!
[Back to top]





FTP Questions

Q: What are my FTP login and password?
A: You are automatically setup with an ftp username and password that are equivilant to those of your control panel login, but you can add more.

Q: What server should I connect to when I FTP?
A: Your ftp server is located at ftp.yourdomain.com where yourdomain.com is your domain.

Q: Where should I put my files so I can see them online?
A: You should upload all your website files to the public_html or www directory. They are the same thing.

Q: What can I use as my index file?
A: You can use index.html, index.shtml, index.php, index.htm, default.html, default.shtml, default.php, and default.htm
[Back to top]





MySQL Questions

Q: How do I create a mySQL database?
A: Login to your control panel and scroll to the area titled Databases. Select Manage MySQL and scroll to where it says DB: and gives you a text box. Enter the name of your database there, and select the Create DB button.

Q: What is my mySQL database name?
A: Your MySQL database name is yourusername_yourdatabasename where yourusername is the username you use to login to your control panel and yourdatabasename is the name you used to create the database. For example:

user1 created a database called members. user1's database is user1_members.

Q: How do I make a username for the database?
A: You can create usernames by following the same directions as for creating a database, but instead of typing in the DB field, type in the Users field. Enter the desired username and password. Your username will be yourcontrolpanelusername_yourenteredusername where yourcontrolpanelusername is the username you use to login to the control panel, and yourentered username is the username you put in the box. Example:

User1 created a database user called User2. User1's username is User1_User2.

You must then assign this user to the database. Right above the Db: line, select the user and the database, and select add user to Db.

Q: How do I connect to my database?
A: Sample connection strings that you can use are located on the MySQL management page.

Q: How many databases can I use?
A: You can use up to the number of databases that your plan offers. If you require more, please use the trouble ticket system to request more databases.

Q: How much do additional databases cost per year?
A: Each new database costs 7$ a year.

Q: What version of MySQL are you running?
A: We are currently running version 4.0.13

Q: What version of PHP are you running?
A: We are currently running version 4.3.1
[Back to top]





Perl and CGI Questions

Q: What is the path to perl?
A: The path to perl is /usr/bin/perl

Q: What is the path to sendmail?
A: The Path to sendmail is /usr/sbin/sendmail

Q: What version of perl are you running?
A: We are running Perl 5.006001.

Q: What is the path to my cgi-bin?
A: The path to your cgi-bin is /home/yourusername/public_html/cgi-bin where yourusername is the username you use to login to your control panel.
[Back to top]





CPanel Questions

Q: How do I get to my control panel?
A: To access your control panel, go to http://www.yoursite.com/cpanel/ where yoursite.com is your domain.

Q: How do I know how much space all my stuff is taking up?
A: When you login to your control panel, look to the left on your screen and the fifth column down tells you how much space you have used. The 8th column will tell you how much space you are allowed to use.

Q: How do I check how much bandwidth I've used so far this month?
A: Do the same as for space, but look at the 7th column down.

Q: How do I backup my website?
A: Login to your control panel and look under site management. Click on Backup and then click on Download Full Backup.

Q: I just uploaded a few files and refreshed my control panel, but the used space in there hasn't changed. Is there a problem?
A: No, the control panel doesnt update right away. It checks the space usage periodically so it may take a few hours for it to register.
[Back to top]





E-Mail Questions

Q: Are email accounts individual POP accounts or aliases on one POP account?
A: Email accounts are individual POP accounts.

Q: How do I make an e-mail address?
A: Login to your control panel and look under E-Mail. Click on Manage Accounts, go to the bottom of that page and click Add account. Fill in all the necesarry information.

Q: How can I get to my email on the web?
A: Go to http://www.yourdomain.com/webmail where yourdomain.com is your domain.

Q: How do I setup my e-mail address in an e-mail client such as outlook?
A: To setup your email address in a client, use youremail+yourdomain.com as your username where youremail is your email name and yourdomain.com is yourdomain. Use mail.yourdomain.com for SMTP and POP3 mail servers. Use your email password as the password. Make sure you enable SMTP authentication.

Q: Do you have POP3 and SMTP servers on all accounts?
A: Yes, we do.

Q: What are my POP3 and SMTP servers?
A: Both of them are located at mail.yourdomain.com where yourdomain is your domain.

Q: How do I create an e-mail forward?
A: Login to your control panel and look under E-Mail. Select Forwarders and then type in a name, and a destination email address.

Q: How do I create an Auto Responder for one of the emails on my website?
A: Login to your control panel and look under E-Mail. Select Auto-Responders and type in the email address, and all the specified information.

Q: How do I block spam?
A: Login to your control panel and you can select Blocker or SpamAssasin to control spam.
[Back to top]





Script (PHP) Questions

Q: What PHP extensions do you support?
A: .php .php4 .php3 and .phtml are currently supported for php.

Q: Where do my php scripts work?
A: PHP scripts will work from anywhere in the public_html directory. This includes subdirectorys (folders within the public_html directory).
[Back to top]





DNS Questions

Q: What are your nameservers?
A: Our current nameservers are:
NS1.HAWKSITES.COM or IP: 207.44.246.4 and,
NS2.HAWKSITES.COM or IP: 207.44.247.6

Q: How do I make my nameservers to be NS1.HAWKSITES.COM and NS2.HAWKSITES.COM?
A: Login to the control panel at the place you registered your domain name, find the nameserver option somewhere, and fill in our information in.

Q: I changed the nameservers on my domain two days ago. Why hasn't my domain transfered yet?
A: Domain Names take up to 72 hours to propogate around the world. If yours has taken more than 72 hours, check with your domain registrar and make sure you pointed your nameservers correctly. If there is still a problem, you should contact your ISP and find out if they have the website cached.

Q: Can you register my domain for me?
A: Not yet, no.

Q: If I have more than one domain on my account, how does the hosting work?
A: Upon signup, users are configured with one main domain. You can add additional domain from within your control panel. Additional domains have same full functionality as the original domain - separate hosting, separate directories, mail, ftp, etc.
[Back to top]

All content is Copyright ©2003 Hawksites, Inc. unless otherwise noted. No content may be stolen, copied, or "borrowed" without the explicit permission of the webmaster. - Acceptable Use Policy - Terms Of Service -